Frequently Asked Questions
General Questions:
Our Head office and warehouse is located in Cincinnati, OH.
All orders are shipped out of our centrally located distribution center in Cincinnati, Ohio. USA.
We ship worldwide, offering the best and most efficient shipping rates.
You can read our complete Terms and Conditions here.
Fragrance Oils
All of our fragrance oils are made in the USA.
Our fragrance oils are designed to enhance spaces through consistent, high-quality ambient scenting. When used as directed, they help create a welcoming atmosphere, elevate the sensory experience of a space, and support a pleasant environment in both residential and commercial settings.
Our oils are formulated for efficient diffusion, even scent distribution, and long-lasting fragrance performance, making them well-suited for use in diffusers, candles, and room fragrance applications.
Our fragrances are formulated for home and commercial scenting applications and align with IFRA Category 12 guidelines for ambient air care. We source materials from established suppliers and provide clear usage and safety guidance to support proper handling and use.
Please see our Health & Safety page here.
Scent Diffusers
A nebulizing diffuser is a waterless scenting device that disperses fragrance into the air using cold-air diffusion technology. Instead of heat or water, this method uses controlled airflow to break fragrance oils into a fine mist that is evenly distributed throughout a space.
Because no heat or water is used, the fragrance maintains its intended character and provides consistent scent coverage without dilution. Nebulizing diffusers are commonly used for both residential and commercial scenting applications.
Yes, our scent diffusers are compatible with iOS and Android devices, allowing you to control the schedule and intensity level of your diffuser via bluetooth.
The diffuser manual will be included in the diffuser packaging.
We recommend starting with lighter settings to allow the fragrance to build gradually.
Begin with a 5-second release every 3–4 minutes, and allow the scent a few hours to circulate and settle in the space. Fragrance intensity can increase over time as the diffuser cycles.
After this initial period, gradually adjust the settings until the scent level reaches your preference. Avoid starting at higher settings, as over-scenting can occur more quickly than expected.
For best results, use in well-ventilated areas and make adjustments slowly. If the scent becomes too strong, reduce the release time or increase the interval between cycles.