Frequently Asked Questions

General Questions:

Our Head office and warehouse is located in Cincinnati, OH.

All orders are shipped out of our centrally located distribution center in Cincinnati, Ohio. USA.

We ship worldwide, offering the best and most efficient shipping rates.

You can read our complete Terms and Conditions here.

We offer a 30-day return policy. You can read our complete returns policy here. Please contact us at for assistance with your return.


All of our aroma oils are made in the USA.

Our fragrances are fantastic for enhancing environments and ambiance with our Mood Technology. Whether you’re seeking uplifting and invigorating or soothing and serene, our highly curated selection of essential oil and aroma oil blends ensure there’s a fragrance to suit your every mood. 

All of ScentNow's aroma oils are regulated by IFRA, The International Fragrance Association.

Please see our Health & Safety page here.


Each of our fragrance nebulizers uses patented cold-air diffusion technology to release nanoparticles into the air that leave behind no residue. Rather than diluting with water and heat, ScentNow’s scent diffusers use a combination of 100% essential oils and filtered air from your space. This technology preserves the integrity of our Aroma Oils to deliver pristine, evenly distributed fragrance without using heat or diluting the oils in water or alcohol.

Yes, our scent diffusers are compatible with iOS and Android devices, allowing you to control the schedule and intensity level of your diffuser via bluetooth.

The diffuser manual will be included in the diffuser packaging. 

We recommend starting with lighter settings (5 second release on a 3 or 4 minute interval). Give the scent a couple hours to circulate. Then gradually adjust the settings until the strength level meets your liking.